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Frequently Asked Questions
Q: What are your R&D capabilities for custom designs?
A: We have over 15 years of experience in research and development, supported by an engineering department of 8 specialists. We continuously develop new products based on market feedback.
Q: How can I obtain a wholesale quotation?
A: Please provide details about your target market and the Minimum Order Quantity (MOQ) required for each ceiling fan model. We will provide a competitive price list promptly.
Q: What is the lead time and cost for samples?
A: Standard items take 5-7 days, while new developments require 15-30 days. All sample fees are fully refundable upon placing a bulk order.
Q: How do I set the fan rotation for different seasons?
A: Use "Forward" (counter-clockwise) during hot seasons to create a cooling breeze. Use "Reverse" (clockwise) during cold seasons to circulate warm air trapped near the ceiling.
Q: What warranty and after-sales service do you provide?
A: This product comes with a 2-year warranty. For wholesale orders, we provide 1% free spare parts to ensure efficient maintenance and service.
Q: Is the DC motor noisy during operation?
A: No, our high-performance DC motors are designed for ultra-quiet operation, making them perfect for bedrooms and study areas where a quiet environment is essential.