Q1. Can we customize our brand and get support if we have our own market position?
Yes. We welcome your customization, and please inform us of your detailed mind on your market demand. We will discuss and propose helpful suggestions for you to find the best solution.
Q2. What is your terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, the terms of payment are a 30% deposit and full payment before delivery.
Q3. What is your terms of delivery?
We accept EXW, FOB, CIF, etc. You can choose the one which is the most convenient or cost-effective for you.
Q4. How many days will samples be finished? and how about the mass production?
Generally speaking, it takes 5-7 days for sample making and 10-25 days for bulk orders. The lead time of mass production depends on the quantity of orders.
Q5. What is your terms of packing?
Generally, we pack our goods in neutral cartons. If the items are fragile, we will make a wooden frame. We can also pack according to your specific requirements.
Q6. How to solve the quality problems after sales?
Take photos of the problems and send them to us. We will provide a satisfying solution for you within 24 hours after we confirm the issues.