Q1:
What certificates do you have?
We have CE, RoHS, and REACH for the EU market, and ETL for the North American market. We are also happy to accommodate requests for other certification standards.
Q2:
Can you send me a free sample? How does it work?
We are glad to provide samples for quality verification. The sample is provided for free, while the shipping cost is to be borne by the customer. Once a formal order is established, the sample fee and freight will be deducted or refunded. This policy helps us serve serious buyers efficiently.
Q3:
Can you provide customizations (logo, packaging, specifications)?
Yes, absolutely! OEM and ODM services are our strengths. We can customize the product color, size, logo, and packaging according to your requirements. Please share your details during inquiry, and we will provide a professional solution and quotation.
Q4:
How about your delivery time?
Our standard lead time is 30-35 days after receiving your deposit and confirming all order details. For rush orders or large quantities, please contact us directly, and we will do our best to accommodate your needs.
Q5:
How do you ensure product quality and handle defective items?
Quality is our priority. We implement strict QC inspections at every production stage. We provide clear photos/videos of the bulk goods before shipment for your confirmation. Our warranty covers any manufacturing defects, and we will work with you promptly to resolve any quality issues to ensure your satisfaction.
Q6:
How about your warranty for the products and your after-sale service?
We offer reliable after-sale support. We provide a 15-year warranty for the motor, and 2 years for the LED and remote control. If you encounter any quality issues, simply send us photos and videos, and we will provide replacement parts free of charge.
Fanpro Light
