Before service:
Product consultation: Timely reply to buyers' various questions about the product, including product specifications, functions, usage methods, customization options, etc., to help buyers better understand the product.
Requirement customization: Support product customization, customize the color, size, packaging, logo, etc. of the product according to the buyer's requirements, and meet the personalized needs of different buyers.
In sales service:
Order processing: Provide a detailed explanation of the process and timeline for order confirmation, production scheduling, shipping, and other stages to ensure buyers have a clear understanding of the progress of the order. Possible problems and solutions, etc.
After-sale:
Logistics tracking: Provide detailed logistics information query methods to help buyers timely understand the transportation status of goods until they are delivered.
Installation and Training: If the product requires installation or the buyer needs relevant training, explain the methods of providing installation guidance and training services, such as online video guidance, on-site installation training, etc., to ensure that the buyer can use the product correctly.
Quality assurance: Clearly define the quality assurance period and scope of the product, as well as the handling methods for quality problems that occur during the warranty period.
Fanpro Light
