Frequently Asked Questions
?
What file format do you need for a custom design?
We have our own design team, so you can provide files in AI, CDR, or PDF formats. We will prepare a clear artwork layout for your final confirmation.
?
How long does it take to receive product samples?
It takes 3-5 days to produce the sample and 3-5 days for delivery. You can expect to receive the sample within 7-10 days.
?
Is the sample fee refundable?
Yes, the sample fee is fully refundable once your order reaches a specific target quantity.
?
What is the typical production lead time?
The lead time depends entirely on the specific order details. Generally, it takes between 10-25 days for production.
?
What are your payment terms and conditions?
We accept a 30% deposit upfront, with the remaining balance to be cleared prior to shipment.
?
Which product safety and quality certifications do you hold?
Our products hold CE, CB, SGS, ROHS, and REACH certifications. If you need any specific certificates for your region, please let us know so we can facilitate testing and inspection.
Fanpro Light
